Privacy policy

This policy describes how Fly Screen Door Company, a division of Caruso Consulting Co Ltd, uses personal information when you browse, contact us or place an order.

Information we collect

When you order or contact us, we collect the details you provide, such as your name, email, telephone number, delivery address, order details and message. Our website and security providers may also process technical information such as your IP address, device and browser information.

Why we use it

We use personal information to perform our contract with you by processing and delivering orders, to answer enquiries, to meet accounting and legal obligations, and for legitimate interests such as securing the website, preventing fraud, maintaining records and improving customer support. We rely on consent where the law requires it, including for optional cookies.

Payments and service providers

Stripe processes card payments and PayPal processes PayPal payments when those options are used. We do not store full payment-card numbers. Necessary order information is shared with our order-storage, email, warehouse, customer-support and delivery providers.

Cookies

We use local storage for the basket and cookie choices. Optional analytics or advertising services load only when they are configured and you consent. See our cookie policy and the cookie-settings link in the footer.

Retention and international processing

We retain records only as long as needed to fulfil orders, support customers and meet accounting, tax, fraud-prevention or legal requirements. Caruso Consulting Co Ltd is based in Thailand and some service providers may process information outside the UK. Contact us if you want more information about the safeguards used for an international transfer.

Your rights

Depending on the processing and any legal exemptions, you may ask for access, correction, deletion, restriction or portability of your personal information, or object to its use. You may withdraw consent at any time where processing relies on consent.

To make a request or raise a privacy concern, email theteam@flyscreendoor.co.uk or write to the UK administration office at 3 Bunhill Row, London EC1Y 8YZ. You also have the right to complain to the UK Information Commissioner's Office.

Other websites

Linked websites and payment providers have their own privacy notices. We may update this policy when our practices change.

Microsoft Clarity analytics

Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement, including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded.

Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests.

Optional Clarity analytics is off.